Introduction

Ride Well Bicycles Trading LLC (“Ride Well,” “we,” “us,” or “our”) is committed to protecting the privacy of our customers and website visitors. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website www.ridewell.store (the “Website”) and interact with our services.

Information We Collect

We may collect the following types of personal information:

• Personal Identifiers: Name, email address, phone number, billing and shipping address
• Financial Information: Payment card details (handled securely by third-party processors)
• Transactional Data: Order history, purchase information, preferences
• Device/Usage Data: IP address, browser type, device identifiers, pages visited, referring source

How We Use Your Information

We use your personal information for the following purposes:

• Order Processing and Fulfillment: To process and deliver your orders, communicate with you about your purchases, and provide customer support
• Marketing and Communication: To send you promotional emails or newsletters about our products, services, and offers (you can opt-out at any time)
• Website Improvement: To analyze website usage, personalize your experience, and enhance our website functionality
• Legal Compliance: To comply with applicable laws and regulations, and to respond to legal requests

Information Sharing

We may share your personal information with the following parties:

• Service Providers: Third-party companies that provide services to us, such as payment processors, shipping companies, and marketing partners. These providers are only authorized to use your information for the specific services they provide to us.
• Legal Authorities: If required by law, court order, or government regulation.

Data Security

We take appropriate technical and organizational measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

Your Rights

Under UAE law, you have the right to:

• Access: Request a copy of the personal information we hold about you
• Rectification: Request correction of inaccurate or incomplete personal information
• Erasure: Request deletion of your personal information in certain circumstances
• Objection: Object to processing of your personal information for direct marketing purposes

Cookies

We use cookies and similar technologies to enhance your browsing experience, analyze website traffic, and personalize content. You can manage your cookie preferences through your browser settings.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the updated policy on our website.

Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us:

• Email: info@ridewell.ae
• Phone: +971 523 100 134
• Address: Ride Well Bicycles Trading LLC (Br) Arjan, Retail No.3, The Wings, Arjan, Near Miracle Garden, Al Barsha 3, Dubai