Ridewell Return Policy

Our Goal:

We want you to be completely satisfied with your Ride Well purchase. While we strive for perfection, we understand that sometimes things don’t work out as planned. This Return Policy outlines how we handle returns and exchanges to ensure a smooth and fair process for our valued customers.

Returns Due to Change of Mind:

We are unable to offer refunds or exchanges if you simply change your mind about a product. We encourage you to carefully consider your purchase before finalizing your order.

Returns Due to Manufacturing Defects:

If you discover a manufacturing defect within 24 hours of receiving your item, we will gladly exchange it for the same model, subject to availability. To be eligible for an exchange, the item must meet the following criteria:

• Original Condition: The item must be unused, in its original packaging, and with all tags attached.
• Proof of Purchase: You must provide your original receipt or order confirmation as proof of purchase.
• Timeframe: The return must be initiated within 24 hours of receiving the item.

How to Initiate a Return:

1. Contact Us: Reach out to our Customer Care team at info@ridewell.ae or +971 54782 8406 within 24 hours of receiving the item.
2. Provide Details: Let us know your order number, the item you wish to return, and the reason for the return.
3. Return Instructions: We will provide you with instructions on how to return the item.
4. Inspection: Once we receive the item, we will inspect it to confirm the manufacturing defect.
5. Exchange: If the defect is confirmed, we will exchange the item for the same model (subject to availability) or offer a suitable alternative.

Important Notes:

• Shipping Costs: You are responsible for the cost of shipping the item back to us for return or exchange.
• Refunds: We do not offer refunds for manufacturing defects, only exchanges.
• Damaged Items: If your item arrives damaged or is not as described, please contact us immediately.
• Exclusions: Some items, such as sale or clearance items, may be excluded from our return policy. This will be clearly indicated on the product page.

Customer Satisfaction:

Your satisfaction is our priority. If you have any questions or concerns about our Return Policy, please don’t hesitate to contact our Customer Care team.